Responsible Gaming at SUPERJILI — Tools & Support
Chasing the newest drops should stay fun. SUPERJILI builds the tools to keep it that way directly into every account, and this page explains each one and where to get help if play stops feeling like a game.
Gambling Is Entertainment, Not Income
Every game on SUPERJILI keeps a mathematical house edge — even a 97% RTP slot returns less than it takes over the long run. New high-volatility titles like Mega Ace can go through long dry spells before a big hit, which is exactly why a budget matters. Treat any money you play as the price of entertainment, never as savings or a way to make money, and only ever stake what you can comfortably afford to lose.
Tools Built Into Your Account
You do not need to contact support to stay in control. These are one click away in your account settings:
- Deposit limits — cap how much you can add on a daily, weekly or monthly basis.
- Self-exclusion — lock your account for a set period, or indefinitely, when you need a break.
- Reality checks — periodic reminders of how long you have been playing so time does not slip away.
- Loss and session controls — set boundaries before you start, not in the heat of a session.
Warning Signs to Watch For
- Chasing losses — increasing stakes to win back what you have lost.
- Playing with money meant for bills, rent or family.
- Spending more time or money than you planned, especially on new releases.
- Hiding your play, or feeling anxious or irritable when you cannot play.
If any of these sound familiar, use the self-exclusion tool and reach out for support. Recognising it early is the easiest time to step back.
Where to Get Help
Support is free and confidential. In the Philippines, call the National Center for Mental Health (NCMH) crisis line at 1553 — it operates 24/7 for anyone struggling with problem gambling or related distress. You can also set self-exclusion on SUPERJILI at any time, and our support team can point you to further resources without judgement.
- NCMH crisis line: 1553 (toll-free, 24/7, confidential)
- Self-exclusion: available instantly in your SUPERJILI account settings
- Only players aged 21 and over may hold an account, per PAGCOR rules
Frequently Asked Questions
How do I set a deposit limit?
Open your account settings and choose a daily, weekly or monthly deposit limit. It applies immediately, and lowering a limit takes effect right away while increases include a cooling-off period.
What is self-exclusion?
Self-exclusion lets you lock your SUPERJILI account for a chosen period, or indefinitely, so you cannot deposit or play. It is available instantly in your account settings whenever you need a break.
Where can I get help for a gambling problem?
Call the NCMH crisis line at 1553 — it is free, confidential and available 24/7 in the Philippines. You can also self-exclude on SUPERJILI at any time and contact our support team for further resources.